| LIMITED LIFETIME STRUCTURAL WARRANTY
Every Anderson engineered hardwood floor is manufactured using our
exclusive
Cross-Locked Engineered® process. This process permanently locks the plies
together to deliver more dimensional stability and split resistance than
ordinary
solid oak lumber. In the event that the plies
solid oak lumber. In the event that the plies
should separate due to glue bond failure,
Anderson will, at our option, either:
| (1)
repair the defective plank(s); |
| (2) replace the defective
plank(s); or |
| (3) refund the purchase price |
This
warranty
is a limited lifetime warranty for all first quality Anderson engineered
products.
Solid products are excluded.
LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR
Our no-wax, factory applied finish makes hardwood floor installations fast
and
easy. Every plank is ready to install right out of the carton. There is no
need for
sanding or staining. With our UV-cured finish you gain the assurance of
superior
durability and wear ability. Anderson will warrant under normal
residential
conditions and uses, and providing that Anderson’s maintenance guidelines
are
strictly followed, that the finish will not wear through or peel off of
the hardwood
flooring for the time listed below:
25 Year Finish Wear Warranty for RhinoTuff®
and Duratina®
15 Year Finish Wear Warranty for Freedom
FloorsTM
In the event that the finish wears through or peels off of the hardwood
flooring,
Anderson will, at our option, either: (1) replace the affected plank(s);
(2) recoat
the affected area; or (3) refund the purchase price, for the affected area
ONLY,
prorated over the remaining life of this limited warranty. NOTE that this
limited
warranty extends only for defects that cover at least 10% of the surface
area of
the installed flooring. NOTE: Gloss Reduction and Scratches in the finish
are not
considered surface wear and are not covered under this warranty. Please
note that
Maple, and Pine floors require extra care. Light colors will show dirt and
require
more frequent maintenance than dark colors. Maple, and Pine are inherently
smooth wood and will show scratches and dents more readily than Oak or
Pecan.
You should consider these factors when making your flooring selection.
LIMITED LIFETIME ADHESIVE BOND WARRANTY
Anderson will warrant that the floor will not release from the sub-floor
due to
moisture migrating from beneath the sub-floor, ONLY under the following
conditions:
| (1) At the time your Anderson floor
is installed the sub-floor is visually dry with no prior history of
moisture problems and, |
| (2)
The Anderson engineered floor is installed
according to the Anderson installation
instructions using either A.F.B. Duck-GlueTM or , A.F.B. Duck-ThaneTM
adhesive.
If the planks should release from the sub-floor Anderson will at our
option repair
or replace the loose plank(s) ONE TIME ONLY or refund the purchase price
(as
further defined below). This is the sole and exclusive remedy under this
limited
warranty. Anderson will only be obligated under this limited warranty if
testing
approved by Anderson conclusively proves that the adhesive bond failure
resulted
from moisture migration from beneath the sub-floor only. This limited
warranty
shall not apply if moisture comes from any other source (including but not
limited
to plumbing leaks, flooding, rain, landscape watering/irrigation, wet or
damp
mopping, or other causes listed herein). |
| |
This limited warranty covers ONLY
adhesive bond failure and does not cover damage to the hardwood flooring
as a
result of sub-floor moisture migration or any other source of moisture. If
the subfloor
moisture migration occurs a second time, it will be presumed that the
problem
is specific to the site and/or was caused by the improper application of
A.F.B.
Duck-GlueTM or A.F.B. Duck-ThaneTM. Any damage resulting from these causes
is
NOT covered under this limited warranty.
SPECIAL NOTE: WARRANTY LIMITATIONS FOR STAPLE-DOWN OR NAIL-DOWN
INSTALLATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH ANDERSON IS OR MAY BE
OBLIGATED).
Our products are not warranted against squeaking,
popping or crackling when using staple-down or nail-down installation
methods. Some squeaking, popping or crackling is possible when using
staple-down or nail-down installation methods. In addition, Anderson floors are
not warranted against staple or nail pullout from the subfloor.
SUBFLOOR MOISTURE DAMAGE LIMITED WARRANTY
Anderson offers a solution to moisture emission concerns with concrete
subfloors.
A.F.B. Duck-ShieldTM used in conjunction with A.F.B. Duck-GlueTM or A.F.B.
Duck-ThaneTM adhesive offers a moisture reduction system second to none and is
highly
recommended for engineered flooring only.
Anderson will warrant against damage to your engineered hardwood flooring,
such as delamination, discoloration, twisting, warping or buckling due to
subfloor moisture migration, under the following conditions:
| (1) When Duck-ShieldTM
is applied in accordance with all label directions, and is used in
conjunction with A.F.B. Duck-GlueTM or A.F.B. Duck-ThaneTM adhesives; and |
| (2) When your hardwood flooring is installed in accordance with Anderson’s
installation
instructions (which are included with your purchase package). This limited
warranty runs for 10 years after the date that
the A.F.B. Duck-Shield™ is applied. This limited
warranty does not apply to Special Series. |
| |
| Floors or solid wood floor products. |
In the event of damage to the hardwood flooring due to subfloor moisture
transmission
caused by seal failure when the above stated conditions are met, Anderson
will, at our option, ONE TIME ONLY either:
| (1)
repair the defective plank(s); |
| (2) replace the defective
plank(s); or |
| (3) refund the purchase price |
| |
| This is the sole and exclusive remedy under
this
limited warranty. |
Anderson cannot be certain of compatibility of other seals and adhesives
other
than the compatibility of A.F.B. Duck-ShieldTM with A.F.B. Duck-GlueTM/A.F.B.
Duck-ThaneTM adhesives. In addition, Anderson does not warrant the performance
of
other manufacturers’ flooring products. BE AWARE THAT cracks in the
concrete
subfloor MUST be repaired in conjunction with application of A.F.B. Duck-ShieldTM.
Migration of water through cracks in the concrete will void these limited
warranties.
Also, moisture from above or flooding of the surface of the hardwood
flooring is NOT covered under these limited warranties.
RADIANT HEAT LIMITED FLOORING WARRANTY
Only the following Anderson Engineered products are approved and warranted
(floating installation only) over radiant heated sub floors provided that
the floors
are installed in strict accordance with the Anderson installation
guidelines
pertaining to radiant heated sub floors:
| Della Mano |
| Desert Oak |
| Desert Hickory |
| Sierra |
The only limited warranties for the products listed above are the Limited
Structural
Warranty and the Limited Warranty for Residential Finish Wear described in
this warranty.
The following guidelines must be applied throughout the life of the floor
in order to reduce the affects of radiant heat on engineered wood floors. Even when
these
guidelines are followed it is still possible that your flooring may
experience some
cracks (seasonal checking) on the surface, gapping between boards, or
delamination
of boards. These symptoms are not covered by this warranty.
The above listed engineered products can only be installed over radiant
heated
subfloors using the floating installation methods approved by Anderson.
The
temperature and humidity levels described below must be maintained
otherwise
any warranty, express or implied, will be voided. After the flooring is
installed,
slowly raise the temperature to the preferred comfort level (over at least
5 day
timeframe) beginning two days after installation or at the onset of colder
weather conditions.
| - The radiant heat system must be controlled and the surface temperature
of
the flooring must never be allowed to exceed 82°F. |
| - The proper humidity level (35%-55%) must be maintained within your home
at
all times during the year. Use of a humidification system may be required
to
maintain proper humidity levels to avoid excessive drying of the wood
flooring. |
| - Seasonal gapping should be expected. |
| - Surface checking can be expected if the proper humidity level is not
properly
maintained between 35-55% R. H. or if the floor’s surface temperature
exceeds 82°. |
WHO IS COVERED UNDER THESE LIMITED WARRANTIES?
These limited warranties apply to you only if you:
| (1) are the original
consumer purchaser of any Anderson hardwood floor; |
| (2) have paid in full for your
hardwood floor, and |
| (3) have purchased the hardwood floor for your own personal
residential use and not for resale. These warranties ARE NOT transferable
or
assignable and they DO NOT apply to nonresidential, rental or commercial
purchases/installations. |
| |
Anderson Hardwood Floors
P.O. Box 1155, 384 Torrington Rd.
Clinton, SC 29325
Phone: (864) 833-6250
|
