Warranty

Owens Flooring Company is committed to innovative design, fine craftsmanship and state-of-the-art manufacturing processes. This commitment to overall quality gives us the confidence from which to offer these warranties of Owens Flooring Products. These warranties are given to the original purchaser for as long as he, and or she owns the home in which the products are originally installed. Structural Integrity Warranty Owens Flooring Company warrants its products to be free from manufacturing defects defined as defects in lamination, assembly, milling, dimension, and grading. Structural Integrity Warranty means that Owens Flooring products will remain free from defects in lamination, assembly, milling, dimension and grading for as long as the original purchaser owns the home in which the products are installed. These products are also warranted against buckling, cupping, and warping for the same period when properly installed in accordance with Owens Flooring Company Installation Instructions and properly maintained in accordance with Owens Flooring Company Maintenance Procedures. This Warranty is subject to the limitations and exclusions set forth herein and is the exclusive warranty as to the Owens Flooring Products purchased and contains the exclusive remedies that will be provided for breach of any warranties whether expressed or implied. Owens Warranty Protection/Coverage Owens Flooring Company will, at its sole expense, refinish, repair, or replace, at no cost to you, with the same or equal value product, any portion of a floor that should fail with respect to the provisions of these warranties. In the unlikely event that correction is impossible or impractical after a reasonable number of attempts, Owens will refund the original purchase price for the portion of the floor that failed, if requested. This warranty does not include the cost of labor if the product under warranty is installed by anyone other than professional installers. Owens will not be responsible for any consequential or incidental damages occurring from, or as a consequence of, the defective flooring, or any cost or expense that the purchaser may incur to obtain warranty service, such as postage, telephone expense, time lost from work or inconvenience. The foregoing remedies are the sole and exclusive remedy in the event of a warranty claim. This exclusion of consequential or incidental damages may not apply in some states and therefore may not apply to some consumers. To file a warranty claim, contact your Owens Flooring dealer/distributor or Owens Flooring Company at the following address: Owens Flooring Company Attn: Warranty Claims 105 Plank Road Shawano, WI 54166 Warranty Exclusions Improper installation and abuse from cleats, stiletto heels, unprotected furniture legs, indentations, scratches, pet claws, sand, rocks and circumstances causing abnormal wear. Damage or color change caused by exposure to ultraviolet light from the sunlight and other sources. Damage from sub-floor moisture, flooding, leaking plumbing, overflowing sinks or similar moisture related damages. Damage from natural disasters, weather or other extreme conditions. Stains including those caused by pets. Insect infestation after the product leaves the factory. Natural variations in wood tone, color and grain. Color variations in wood flooring are natural and new or replacement flooring may not match sample flooring or existing flooring. Improper maintenance, wet mopping, misuse, or improper alterations of the product from its original form. Natural expansion and contraction that may cause cracks or separation between boards. Damage caused by low or extremely high humidity.